How can I pay for my purchase?
You can pay by using Visa, Mastercard, Amex or PayPal.
We also have the option of Afterpay where you can pay for your purchase in 4 equal, interest-free instalments - visit the Afterpay website for more information.
Where can I find frames for your prints?
We have found some fantastic frames at Ikea, Target, Kmart, Officeworks, etc. Because our prints are a standard A3 & A4 size, they're super-easy to find frames for. We've been very happy with the Ikea RIBBA series of frames.
Free domestic shipping on orders over $100.
Standard shipping within Australia - $9.50 .
Express Post shipping within Australia- $15.00.
International shipping ($AUD) $35.00.
All shipping via Australia Post.
Orders are dispatched within 2 business days and shipping times are estimated between 3-7 days depending on your location in Australia (quicker for Express Post shipping). You will receive an email to say your order has been shipped and your order's tracking number (domestic shipping only).
As much as we'd love to, we don't have any control over where the person who delivers your mail will leave your parcel. Unfortunately we can't tell them to 'leave it on porch', or 'behind the shrub on the deck'. You may need to look out for a card in your letterbox telling you to collect it at your local post office if you miss the Postie that day.
Overseas customers - shipping times are estimated between 4-25 days depending on your location. Overseas customers may incur customs fees and duties.
Returns and Exchanges:
We do not offer refunds for change of mind. We will only offer a refund for an incorrect order or damaged order, in which case we will promptly issue a refund and/or send you the correct order.
Unfortunately, we cannot offer returns or exchanges on Custom Portraits/Digital Portraits due to the many hours that go into drawing them.
Shipping and handling of products is non refundable unless the product has been deemed faulty.